Report an issue
Device security support
Last updated: July 2026
This page is maintained by TroveKnot to answer common security and privacy questions about our website and (future) connected products. It is not an independent certification.
Reporting a vulnerability
Email troveknot@gmail.com with the subject line "Security". Please include reproduction steps and your contact details. We aim to acknowledge reports within 3 working days.
Site security
Our site is served over HTTPS. Admin accounts require two-factor authentication. Customer data is stored on Lovable Cloud with row-level security policies restricting access.
Payments
Card payments are processed by HNB Accept. TroveKnot never sees or stores raw card details.
Minimum support period for future connected products
If we launch a smart-luggage product, the minimum security-update support period will be published alongside the product, along with any account and firmware requirements.